Returns
Returns where items have Arrived Damaged or Faulty - If goods arrived damaged or are faulty, contact us within 7 days, preferably within 48 hours. We will arrange the return of these goods and will replace the goods at no charge or refund any money paid for the goods and postage. If your purchase was originally fine but became faulty soon afterwards, please contact us with a short description of the problem and we will contact you.
Non-Faulty Goods - Goods must be returned within 7 days after receiving the product. In the first instance please contact us, preferably within 48 hours. We will then contact you with the relevant procedure. Provided the goods are received in brand new, never been used condition and with the same packaging that they left us in, we will fully refund the price of the goods and postage where paid. You will receive your refund within 30 days. Unless reason for return is due to a mistake by ourselves, you will be responsible for cost of return postage and ensuring that we receive goods in the above condition. We advise that you use special delivery.
Refunds
Refunds of Faulty Goods
All verified faulty goods will be fully refunded and we will also pay for the return postage. You will receive your refund within 30 days although usually much sooner.
Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order we will fully refund the price of the goods including postage where paid. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.
Complaints
It is in our interest to resolve any complaints as soon as they occur.
We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.